Elevate the passenger experience through effective wayfinding

  • Infrastructure
  • Costumer Journey Mapping
  • Information Planning
  • Wayfinding System Design
  • MLCP System Design
  • Project Managment Support

The Chhatrapati Shivaji International and Domestic Airport built by the GVK-led consortium is one of India’s busiest airports. The massive terminals spanning over areas of 200,000 sq. ft. and 900,000 sq. ft. respectively mean that millions of passengers every day need to be guided clearly and simply. The purpose of wayfinding is to be simple and effective, but forge a connection at every touchpoint.

Challenge

Make the public environment navigable with ease and trust for travellers, mainly while being cost-effective; to enhance the passenger experience several times over

Approach

A traditional signage system that cuts the clutter with its strength and thoughtfully arranged information categorization

Strategising a universally efficient way-finding system

Drawing upon typical traveller behaviour and the unique environment and architecture of the airport, selected colours were combined with utilitarian greys with vibrant blues. The space and background, amount of natural light let in the building, readability; legibility and visibility played a key role.

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Sleek looks at affordable costs

The material and fabrication specifications were cost effective, while lending a sleek look all through. It helped the project toe the fine line of efficacy and expenditure.

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